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Opportunity Owners not visible in a report

Some opportunity owners are not showing up on a report. Can this be corrected

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  • Hey Roisin,

    I'm sorry you're having trouble with that. It sounds like your issue could be related to your web browser.

    To check if it’s the browser, can you try accessing the page with a different browser than the one you have been using? We recommend Firefox or Chrome and make sure that you've updated your browsers to the latest available version.

    If it works in another browser, I suggest logging out of all accounts, clearing the original browser’s cache, then signing back in to see if that resolves the problem. Here are the instructions for how to clear your cache; we've included instructions for all popular browsers, so regardless of which browser you use, we've got you covered:

    Chrome
    Firefox
    Microsoft Edge

    I hope that helps. If not, let me know which operating system and browsers you've tried and I'll continue to investigate. Any additional details about the steps you're taking will also help us troubleshoot for you.

     

     

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  • Hi Alejandro, I've tried all of that and it is still not working. I'm currently using google chrome.

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  • Hey Roisin McCready,

    Do you happen to have a screenshot of a record or within the report that you can share as an example? And, if you can provide the exact steps you took when noticing this that will be great. I'd like to try and replicate this on my end. 

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