Answered

Won't let me login

HI,

For some reason I cannot login today, I changed the password but still cant login.
How do I get insightly to look into?

 

Thanks

Dan

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Comments

5 comments
  • Are you getting

    Sign in with Google temporarily disabled for Insightly App?

    I've been getting that since yesterday. Waiting for Insightly support team to get back to me. 

     

     

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  • Hey Clara Garcia,

    I see that my colleague responded back to your issue in ticket # 229982. Where you able to see and review his response? 

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  • Hello Dan Cole,

    Are you still experiencing issues or were you able to log in? 

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  • Back in now, that was weird!  Is there anyway to backup the database on our end?

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  • Hey Dan Cole,

    Glad to hear it. 

    We don't provide individual backup. However, you have three options to make copies of your Insightly data, and my recommendation is to do so on a regular basis. Please note that none of these options are meant as a complete backup, and only serve as an emergency backup.

    • You can export all of your basic records to a CSV file, and basic records include items such as addresses, phone numbers, email addresses, and custom fields. (Please note, it's unfortunately not possible to export files and email.) This is the only option available if you want to re-import your records to Insightly. This article will show you how: Exporting data from Insightly to a CSV file

    • We also offer an XML export in System Settings > Data Export. The exported file is an archival format that requires an additional application or service to read or convert XML data. Please note, however, that this file type cannot be imported to Insightly.

    • If you can code or have access to a developer, you can use our API to create your own integrations with Insightly or for exporting data. Check out our API developers page to learn more.

     

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