How to contact support without being guided into a maze?
I get it that you try to minimize emails for support, but how did you pull it off to hide all means of communication except a forum? Our email has not been forwarded to Insightly for the last 5 hours and I have been searching for at least half an hour how to contact you about this. Very bad!
Please let me know -and hopefully also to all other users who are reading this- how to quickly submit a ticket if something serious is wrong. Your system is being used by many smaller and medium sized companies of which this CRM is the backbone. Why in earth's name do you make it so impossible to receive instant help? Perhaps you should consider a chat function here. They have good and affordable teams in India that can help you with this.
That you make your services more expensive every year is one thing, but at least provide the service that should come with that. I think this kind of business model is not ok.
Regards from a frustrated client