Quotes - Has anyone used quotes successfully?

I am curious if anyone is using Quotes successfully?  I had high hopes and then learned you cannot use custom fields in the quote line item table. Many of the fields that are available are not useful to me as we are a service based industry and I have to be able to show the NRC/Installation charge for each Product.  I am ok with preparing separate quotes for the different contract term options, but I have to be able to show the install charges.  Just curious if anyone has had any luck, has suggestions or knows of a better solution for quoting in a service based industry that allows for more customization.  Thanks! 

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