Contacting Insightly Support

About

Insightly customers have different avenues of support depending on the type of plan they are on. For more information on plan pricing as well as a product information, visit the Insightly website.

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About

Contacting Insightly Support

Free Plan Users

Paid Plan Users

Premier Success Plan Users

Contacting Insightly Support

Free Plan Users

Insightly users on a free plan may utilize access to the Insightly Help Center for assistance in learning about product functionality as well as troubleshooting. 

Support Type

Available

Details

Insightly Help Center

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Insightly Help Center 

Email

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Phone

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Customer Success Manager (CSM) and Technical Account Manager (TAM)

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Paid Plan Users

Insightly users on a paid plan may utilize access to the Insightly Help Center for assistance in learning about product functionality as well as troubleshooting. Plan plan users may also email Insightly Support via support@insight.ly, as well as priority phone support. 

Support Type

Available

Details

Insightly Help Center

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Insightly Help Center

Email

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support@insight.ly

Phone

Click the profile icon in the top right of the screen and select Phone Support.

Customer Success Manager (CSM) and Technical Account Manager (TAM)

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Premier Success Plan Users

Premier Success Plan users can partner with a Customer Success Manager (CSM) and a Technical Account Manager (TAM) to drive your ongoing success through regular account reviews and hands-on training through new feature releases. Success Plan users have access to priority email Insightly Support via support@insight.ly, as well as priority phone support. All users may utilize the Insightly Help Center for assistance in learning about product functionality as well as troubleshooting.

Support Type

Available

Details

Insightly Help Center

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Insightly Help Center

Email

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support@insight.ly

Phone

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Click the profile icon in the top right of the screen and select Phone Support.

Customer Success Manager (CSM) and Technical Account Manager (TAM)

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Assigned via Premier Success Plan

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