Answered

Emails not sending

Hi,

 

Our emails no longer seem to be sending to Leads.  This was working fine until recently.  Now, the message still pops up stating: "email successfully queued for sending," but the email doesn't save on the Lead, and no email is actually sent out.

How can we resolve that?

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17 comments
  • Hi Antoine, 

    Thank you for posting to our Community. We are looking into this now. Once I have more information, I will let you know.

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  • Hi Antoine,  

    I have an update on the emails not sending. 

    We recently made some improvements, so the emails should be working now. 

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  • Hi Alanna,

    Same problem with our account. Emails not going out to leads for instance. We're within limits of our account type. Hope you can fix this. Thanks is advance! Willie Smith

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  • Hi Willie,

    Is this only happening with Leads? Would you grant us permission to access your account to test?

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  • Hi Nora, thanks for the reply. You may access our account. We're only using the leads section at the moment, therefore not sure if anything else are'nt working.

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  • Hi Willie,

    Thanks for letting me test on your account. I added myself as a Lead, sent out multiple emails to my test account and received all of them. You can see them in the Sent Folder of your emails. Is it possible the emails are in Spam/Bulk folders or can you ask them to add them to their whitelist?

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  • Hi Willie,

    I'm doing some additional testing and may have just been able to replicate. I'll follow up with additional information soon.

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  • Thanks a million Nora - I saw that they are going through. I cc myself into some emails now just to check if they are sent. Thanks a million.

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  • Of course!

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  • Hi

     

    We seem to be having the same issue as the OP at the moment, please could you advise?

     

    Thanks

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  • Hi Denise,

    Our development team is investigating this issue now. As a workaround, please follow the steps below to email your Contacts out of Insightly:

    1. Go to the Emails page.
    2. Click "New Email."
    3. Select the recipients on the right side under "Send To."

    From there, you should be able to email your contacts.

    If this workaround doesn't work for you, please let me know.

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  • Hey Nora and co --

    We've been working on this with one of your support team (Erin -- she's been very nice!) but are still unable to get this resolved so I wanted to flag that it seems like we're running into the same issue mentioned in this thread for 10 days now.  Any chance you all can compare notes and see if there are any workarounds you can offer or if your engineering team has additional clues?  This is important for our team.  Not only are emails not sending, but because it fails silently we have no idea what emails were never actually sent.  I'm sure you can understand the problems that creates.

    thank you!

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  • Hi travis.donia:

    I completely understand. I do see your ticket and checked in with Erin. She is working directly with our product team to get your issue resolved.

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  • We just began having this same issue. We're sending to contacts using an email template. The message says email queued for sending, but the email is never sent, and it does not show under 'sent emails'.  This has created a massive issue as emails we thought were sent out a few days ago, never actually got sent. Please help.

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  • Hi Sandro,

    Thanks for posting!

    In an effort to assist you effectively, I will be opening a ticket on your behalf.

    We apologize for any inconvenience that this issue may have caused. 

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  • Hi,
    I have not used the service for over a year and just started again today and my e-mails are not sending, I have used the alternative workaround solution and that does not work either. Please advise. 

    Thanks 

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  • Hello Brian,

    I see you submitted a ticket in regards to this issue. The ticket # is 207451. Please take a look at my response in regards to this issue in the ticket. 

    Looking forward to your response. 

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