{{Project_Name}} stopped merging in generated Merge Documents

I'm wondering if anyone else just started experiencing this...

I use the Merge Templates to generate work orders for our projects. Since last year (nearly exactly) they have worked fine, merging all of the fields that are laid out in the document. All of a sudden, the {{Project_Name}} field has stopped merging, which as you can imagine is a very crucial piece of information. Here are some pieces of info that might be relevant:

  • The templates/docx files I'm using are unchanged
  • The merge is failing in multiple areas of the doc
  • Project Name is the first merge in the document
  • There are other merged fields in the document which are still working
  • It has been a little more than a year since I uploaded some of the templates, a little less than a year for the others (was wondering if maybe the files expire in some way after exactly one year)

If any other information would be helpful I'd be happy to provide it.

Looking forward to feedback.



1 comment
  • Hi Austin,


    Thank you for reaching out to us!


    I see that you have already created a ticket for this issue. We will continue to assist you through that ticket.


    Have a great rest of the day!

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