Why do I have to enter my domain and sign in every time I access Insightly?

I access Insightly many times per day, and I'm almost always required to enter my domain name and sign in, even when I check "Remember me."

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Comments

47 comments
  • I'm sorry this is happening. I understand the annoyance of it all.

    With the 'Stay signed in' checkbox ticked, Insightly will log you in straight away if you're already logged into Google Apps, as we use Google Apps for authentication. So if you're not logged into Google Apps at the time, Insightly will make you log into Google Apps first so we know who you are.

    What you can do to bypass the Insightly login screen is to bookmark the URL below. What you will need to change is the "yourdomain.com" bit at the end to whatever your Google Apps domain is (which is what you type into the login screen).

    http://googleapps.insight.ly/User/Authenticate?domain=yourdomain.com

    Then when you click that bookmark, if you're logged into Google Apps already then Insightly will log you straight into your dashboard, bypassing the domain screen.

    For Non Google App users the “Keep me logged in” option will retain your login information for a limited time. You will always be logged out of Insightly after 120 minutes of inactivity.

    This function is also affected by various settings on your computer and network, including your browser’s cookie settings, privacy settings, firewalls, security software that may delete cookies automatically, and whether you are signing in via Google Apps or directly to the website. If you check through those various cookie settings one by one, you may be able to sort out what is removing the cookie you need to remain logged in to the site.

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  • Thanks for the useful tip, Nora!

    I think the reason this is happening is because I'm simultaneously logged in to both my Google Apps work email and my personal Gmail account.

     

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  • @David You're correct! If your logged into both you can have some trouble. I'm glad to hear you figured it out. :)

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  • We use lastpass which is great for most sites, but the implementation with insightly causes problems for last pass which sees Insightly as a phishing attack as the main login page automatically seems to redirect to insight.ly. Lastpass rightly raises alerts that this is a security risk.

     

     

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  • @Will interesting about LastPass! 

    @Nora I wonder whether there would be a way for Insightly to automatically figure out which of Google logins to use (the one that ends with the same domain name as the one I'm authenticating with, as opposed to the gmail.com one) instead of asking me which to one to sign in with every time.

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  • Hi, 

    this isn't right... we shouldn't have to get a specific URL to launch directly into insightly. And the google APP should work well... 

    Something needs to be fixed. 

    not only does the "login using google apps" link not work, But, it does not stay logged in. 

    I wont go into great detail, but this should be worked out and made easy. 

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  • Surely there is an easy way for this to be solved....?

    In the User Settings of Insightly they just add an option to allow us to determine the  amount of time we remain logged in.

    The standard 120 minutes seems far too low to me anyway.

    The time before we are logged out should be a user setting - not a default.

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  • I think many of us have multiple google and google apps we are concurrently signed into (personal, professional, info@, etc). Its a minor annoyance to have to login each time, but then again a pebble in a shoe starts as an annoyance too. Please have your engineers figure this out. Its one of the biggest drawbacks of what is a crucial piece of my business infrastructure. 

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  • I agree "the standard 120 minutes seems far too low to me anyway" it should not be a default.  The mobile apps don't seem to have this problem. Please fix this.

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  • Any update to this?  It's driving all of here completely mad having to enter our domain name in EVERY time we launch insightly despite being already logged into google.  I don't understand the point of the check-box "remember me" if we always have to re-enter the same domain over and over.

    Please fix this!

    James.

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  • It's definitely a road bump that prevents Insightly from being a seamless great experience. 

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  • Any update here? Now that it is 2016 I though it might be fixed...

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  • Hi All!

    We don't have an update on this; its not on our roadmap for 2016. Unfortunately, you will need to enter your domain as a security measure every time you log into your Insightly account.

    I apologize for the inconvenience.

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  • Hmm, a "Security Measure".  I don't think so.  What's the point of 'single sign-on' then?  The security measures are implemented within the Google sign-in process and the entire point of that is that we don't need to keep re-authenticating with third party services, such as yours, which use this method of authentication.

    All you need to do is bring up the Google sign-in window allowing us to select the correct account to use for our Insightly login, and then... well... log us in!  

    There is absolutely no need for Insightly to be asking us for our domain name over and over and over.... Please fix this!

    James.

     

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  • Exactly. Thank you James for calling this out. This has nothing to do with security and seemingly everything to do with Insightly simply not knowing what they are doing. If I log into my account in one tab and then open another tab in my browser, I am forced to log in again. This is ridiculous. Insightly needs to follow the lead of virtually other other website out there, including other CRM type sites and fix this. 

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  • I was planning on bringing your product to our team, but having to login in multiple times a day completely kills it's productivity.  It seems small but it really ruins it's seamlessness.  It already isn't the best CRM, but it's pretty good for the price,  not being able to stay logged in for more than 2 hours, AND not being "remembered" is just unacceptable.  We will be looking for other options I think.

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  • Hi Jason,

    I'm sorry you feel this way; but thank you for trying us out and giving us a chance.

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  • Shouldn't the response be that something so simple and obvious this is high priority and will be resolved soon? Sigh...

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  • Rian, precisely.  This is something that should be able to be fixed very easily.  If they can't fix it, that's fine, but the reasons they are giving are nonsensical enough to make me not want to do business with them.

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  • Also, can you remove the "Stay signed in" check box?  If it doesn't work and is never going to work doesn't it need to be removed?

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  • You guys really have to fix this.  Everyone has multiple gmail accounts, personal and corporate.  Why can not you just use insightly cookies to remember the domain and at least skip the first step of entering in the domain name.  Seriously, making it a hassle for every user of Insightly to log in is a bad idea.

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  • Hi Jason - There isn't an option to remove the box as it does work for some users. 

    Hi Ben - We totally understand that time is valuable. The login requirement of entering your domain name is set up by Google. Thank you for taking the time to add your feedback on this. 

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  • This and so many other "features" on Insightly either make so sense or simply do not work. We are in the process of transitioning back to Highrise. What a mistake it was to try Insightly out. 

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  • Lyla - It doesn't work for any users

     

    Also, It makes sense to have google in charge of settings in YOUR CRM.

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  • Lyla, I think someone is feeding you bad information.  I say this as one of the devs of a +200,000 user complex website - I know web development.

    Some counter examples, ZenDesk, this support website, is remembering my ID, which actually was auto-setup by Insightly.  Flowdock, which I log into via Google, is also remembering my id.  The only website I use that isn't remembering me is Insightly and it is really annoying and I am pretty sure it isn't Google's fault, it is something Insightly is doing wrong.  I think you are not creating local sessions on Insightly for users and linking to their Google account, instead you are only using Google session cookies or something.  That I suspect is the problem.  This over-dependence on Google user session cookies is why it isn't remembering me properly.

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  • Hi Ben:

    Thanks for the helpful input. We always appreciate it when customers are able constructively provide information. I will pass this information along to our development team and see if anything can be done.

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  • Lyla, 

    I have spoken with your people internally, and the truth is that the developer's know about this issue. 

    to say that you will pass the info along is a bit annoying by now. 

    I personally have attempted to move to insightly on four separate occasions, and have had to go back to my original CRM each time. 

    with the issues that insightly seems to have, and not fix... it is definitely discouraging. 

    john

     

     

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  • The only thing worse than the functionality of Insightly is their "support".

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  • rian -- We want this community to be a place where customers can share ideas and questions with our team in respectful way. Please refer to our our Community Guidelines if you have any questions while you're here. If you have feedback that can be helpful to our Support team, I'd be happy to receive that offline so we can keep this topic on track. Thanks!

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  • Hi Brenda,

    Thanks for stepping in here with comment, however I must say I feel exactly the same way as rian.  A lot of your paying customers have been complaining about the infuriating way in which we have to sign in to Insightly for years, and yet we are told nothing about when, if ever, this issue will be addressed by your dev team who apparently know it's a problem.

    I appreciate your own internal staff probably do not sign into Insightly using google apps (or if they do they have a single google account), but it would be great if you actually had to deal with this problem, like I do, multiple times per day, so you can fully understand why this issue absolutely needs to be addressed.  Suddenly throughout the day the Insightly search functionality will just stop working and it's simply because I've been signed-out behind the scenes, and then have to refresh the page, then type my full domain name in manually, then click my google account, just to go back to where I was.  It's ludicrous and if I need to quickly look something up because I have someone on the phone, it takes far too long to get to where I need to be.

    Could we please have some sort of official view from Insightly as to why this is still a problem, and, more importantly, when this is likely to be fixed.  All you have done so far is sweep this under the carpet as if it's all of your customers who are in the wrong.

    Sorry to moan again, I do like Insightly, but this one issue is extremely frustrating for me and everyone in my team.

    I look forward to hearing back from you soon

    James.

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