i need to talk to someone from insightly.

this is INCREDIBLY frustrating not having any other way to "contact support." but if you really want this terrible user experience made public, then fine.

my issue: my email changed and i cannot access the email account listed as my administrator account. 

because that email account does not exist...

  • i have no password for the support area, and sending a password and instructions to a non-existent email is of exactly ZERO help
  • because i do not have a password for the old email, i cannot open up a ticket on this site because this email address is not associated with my paid account.

then the bigger issue (of why i want to open up a ticket) is that i need to be able to export my data so i can close up my account. but since all the data export actions send the file to a non-existent email address, i cannot do this. i already know that i cannot change my email on the administrator account without having to BUY a second user to transfer my data to and then delete the old account. that's just not a viable option. 

i just want my data. so someone from insightly contact me to fix this issue.

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7 comments
  • Hi Tracy!

    I'm going to open up a ticket on your behalf so we can go ahead and get this issue resolved. 

    Thank you!

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  • same frustration  here. We've changed our domain name and it not anticipate it for Insightly. We are all now unable to log in and have no one to reach !!

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  • Hi Baptiste:

    Looks like Dan has replied to you in your other post.

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  • Same frustration. No issues with email but very simple issues or questions we have take several days to weeks to resolve because it is impossible to speak to support via telephone. Instead it's back and forth emails with long delays between responses. Basic support is terrible.

    We are experiencing some major issues with Insightly that are causing serious problems. Problems a CRM should alleviate, but instead is magnifying. STILL, you refuse to offer me phone support.

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  • Hi Eric:

    I see that you've been working with our Customer Care team on your Workflows in ticket #167346.

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  • It has been by far the worst customer support experience I have ever had with a CRM and I have quite a bit of experience as an admin with several CRM's as well as on-boarding CRM's. 

    After two weeks of back and forth emails, with Insightly taking several days to respond, I finally took it upon myself to try work through the problem. It has been wreaking havoc on our business processes and causing a huge exposure to liability. We setup all new "simpler workflow processes" and they also do not work correctly. We now have the added time constraints of making sure that things aren't falling through the cracks due to the glitchy workflow processes that work sometimes but not always or work multiple times when they shouldn't be. It's literally the opposite of the intended purpose of a CRM.

    I'm certain there is an easy fix to this and it is likely something we are doing wrong but in my experience this a simple 10 minute phone call with support to work out the kinks.  The process Insightly puts their users through to get simple guidance and support is dreadful.

    WHY CAN I NOT TALK TO SOMEONE?

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  • Hello Eric,

    I reached out to you yesterday via email to set up a call but have not yet heard back, please do let me know when you are available to speak on this further. 

    I hope to speak with you soon!

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