Can I get a free plan?

I am a Quickbooks online user and integrate with Insightly. I normally pay $29/month (I am the only user). But I just saw this on the Quickbooks app page under Insightly's listing:

"Free for up to two users, Premium plans start at $12 per user per month"

Why am I paying $29 when this says it should be free for me? Thanks.

Joe

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  • Hello Joe,

    Unfortunately, it's not possible to downgrade your Insightly account from an existing paid account to a free account. You are on one of our former legacy pricing plans and you can switch to the basic monthly instead which would charge you $12 a month versus $29. 

    If you're still wanting a free plan (please note that the QBO integration can only be done with paid plans), my recommendation is to create a new, free Insightly account. Then you can transfer the data from your old account to the new account, and cancel the old account.

    This article does a great job of walking you through the steps for transferring your data from one Insightly account to another.

    And here's a link to an article about deleting an Insightly account that you no longer need.

    I hope this helps!

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