May 17, 2016 16:07

Insightly Chrome Extension causes Gmail to freeze and not send emails

I'm evaluating Insightly for our company but have hit a bit of an issue. I have the Insightly Chrome extension (version 3.0.100.76) installed (mac el capitan 10.11.1) on Chrome Version 50.0.2661.102 (64-bit). I'm using gmail under Google Apps for work. When I try to send an email it says "Sending email" and seems to freeze. It happens almost 100% of the time when I'm composing in a new window, but it also happens when I'm doing it in the same window. I disabled the extension and things are working fine now.

Comments

6 comments

Date Votes

Nora D.
May 17, 2016 17:09

Hi Panayoti,

You mentioned you disabled the Sidebar can you enable it once again and verify if the issue still occurs?

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Panayoti Haritatos
May 17, 2016 18:27

I re-enabled it and the issue still occurs.

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Nora D.
May 19, 2016 03:00

Hi Panayoti,

We're not able to replicate this, but I'm review this with our team and will follow up as soon as I have additional information.

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Nora D.
May 19, 2016 15:59

Hi Panayoti,

We had a push last night, can you try once again with the latest version of the Sidebar?

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David
July 23, 2017 22:39

I have the same problem. Had the extension disabled for quite some time due to this issue, and just reenabled and within 2 hours had problems in gmail again (google apps).

Hard to believe there has been no new release of the extension in over a year.

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Dan P.
July 24, 2017 18:46

For anyone who comes to this thread later, I've been working with David in another thread.

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