Frustrating and Poor Customer Service
I was going to subscribe to the Basic Plan. However, you want to charge me for 3 users. I am a single user. The Drop Down Menu can reduce it to 2 but that is still one too many! LOL Of course there is no way to contact anyone unless I PAY TOO MUCH and then you have a notice that can be NO REFUNDS. How do you deal with customers like that? I know if I treated my customers that way I WOULD BE OUT OF BUSINESS!! You need to add the capability to at least chat with a rep about issues. Not everything can be solved by posting.
At this point I will NOT be doing business with you at all as I feel you are fundamentally NOT customer oriented or really care about OUR needs.
Comments
Hi Bill,
I apologize for the frustration.
I hope you can give us another chance. I reviewed your account and notice you have two users (Mark & William) which is why you're not able to upgrade for one user only. If you go to System Settings > Users and delete one of the two users, this should clear it all up.
I AGREE! THE PRICE IS TOO EXPENSIVE AND POOR CUSTOMER SUPPORT.
Hi Sales Bulacanhomes,
I see you've opened a ticket with our support team. Jen on the support team will be reaching out to you very soon to address your issue. You're in great hands :)
Current customer. Cannot reach anyone by phone. Frustration is growing for my leadership team and me. Unless things change, we'll be moving back to our previous CRM.
Hello Craig,
At this time, we only offer phone support to customers on a Success Plan. Even if you don't have a Success Plan, all paid plans have support via email.
Here's a helpful article on how to submit a support ticket: Getting help and support with Insightly
What I require is a method to speak directly to my account rep, not a link that asks me to solve me own problem. If this doesn't improve, I'm cancelling my subscription and I'm going to cite this message as being the non-helpful reason that I'm taking my business elsewhere.
Hello Craig,
I understand your frustration in regard to wanting to speak to someone live. I checked your Insightly Account and do not see that you have an account rep or a success program. Because of this, I suggested the submission of a ticket to further help you. Would you like me to create a ticket? You'll just need to provide me with the issue you are having to better support you.
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