Dear Support and/or anyone who is willing to help.
We are currently using the free version of insightly. Now I needed to mess around with the names so I exported every contact, and then (accidentally) deleted every each one of them. We had 1400 contacts and 1300 organizations or so. Now since I have the contacts on my PC in xls, I started importing them back in the system, but after 650 or so, an error message pops up that my account record limit is about to be reached. Now I checked Billing & Account and it indicates that I used the 98% of the contacts included in the free version which is 2500. For me, it seems that it has not yet understood that certain elements have been deleted. What can I do to make this right?
On a side note, are staff members able to do restores? I did not know that leads will be deleted as well :(
Thanks a lot for the help in advance,