Exporting to Mailchimp Triggering Double Opt In

I have been using Insightly's export to mailchimp feature to export customer data to new email lists for over a year.  However, over the past week anytime I choose to export from Insightly to one of my mailchimp email lists, it is triggering a double opt-in confirmation email.  After speaking with the support people at Mailchimp, we came to the conclusion that when Insightly exports to mailchimp, it is somehow setting the exported subscriber status to "pending" rather than "subscribed" (which apparently triggers the opt-in confirmation email.)  Does anyone know how to solve this problem?  Is there a setting that needs to be changed to prevent mailchimp from seeing the data exported by insightly as "pending"?

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  • I also have this problem since last week, it seems like something has changed on Insightly's side. Would be great to have a solution to this problem, because now the 'export to mailchimp' feature is of no use to us anymore.

     

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  • Hi All,

    I apologize for the inconvenience. This is a site performance issue that we're currently testing and will follow up with updates once available.

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  • Yes, we are having the same problem - triggering all sorts of double-opt in email when we export to mailchimp. please advise when fixed!

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  • FYI- for a temporary fix I was able to export my contact list to a csv file and manually upload to my new mailchimp mailing lists without triggering the double opt in.

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  • Thanks for sharing that workaround, Nicholas!

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  • Hello Everyone,

    We have made some changes to MailChimp Exports based on your feedback. 

    If a member exists in the List, then status is unchanged

    If member is NEW then status is SUBSCRIBED

    I hope this covers all your concerns and if not please then let me know.

    These changes will go out with the next release cycle. 

     

    Thank you for using Insightly

    --Integrations (Engineering)

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  • Hi Patrick, can you advise when the next release cycle is scheduled?

     

    Thank you,

     

    Todd

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  • Hi Todd,

    The changes have been released. Please let me know if you are still experiencing any issues.

     

    Thank you for using Insightly

    -Integrations (Engineering)

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