Answered

Trouble with Outlook Online

Every time I send an email from Outlook online through Insightly I'm required to do to the same redundant process over and over again.

I click the orange Insightly button below the email I'm wanting to send. The sidebar opens and I click "Authorize with Outlook". I then click "Allow" when Insightly asks to open a new window. Next I choose "Work or school account". My password is then auto filled and I click "Sign in". Insightly then asks for permission to do things like sign me in and read my profile, send mail as me, etc so I click "Accept". Next I am asked if I want to stay signed in, which I always click "yes". Insightly then asks for the same permissions it asked for 2 clicks ago, to which I click "accept". Finally, the window that popped up goes away and I can click "Send via Insightly" in the sidebar.

 

Is there something I can change that makes it so I don't have to click 8 buttons to send every single email?

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8 comments
  •  

    Hello Pat,

    Do you have two-step verification set up for your Insightly Account?

     

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  • I don't believe I do. 

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  • Hello Pat,

    It seems like this might be a known issue. Keep an eye out for my email today as I will be creating a ticket for better troubleshooting. 

    Thanks for your patience! 

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  • I am an MSP who's having the same issue with one of my clients. They previously called insightly support who did not resolve the issue. Is there an update on how to resolve?

    *New accounts created are working but older accounts are not.

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  • Hey guys,

    I've confirmed with our development team that this is a known bug and have created a ticket for you. As soon as this ticket is resolved our users will be messaged. Thank you for your patience while we work on resolving this.

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  • Is there an update to the resolution or a workaround to use?

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  • Hello Kevin,

    I see Alex created a ticket for you to help with updates regarding this issue. Keep an eye out on this ticket as this would be the best way our Senior Tech will communicate to you when this issue is resolved. 

    Thanks for your patience! 

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  • Hello Everyone,

    Thanks so much for your patience!

    We’ve heard back from our engineering team that the issue with the Outlook Sidebar requiring constant re-authorization has been resolved. But if you’re seeing otherwise, please let me know.

    Again, I apologize for any inconvenience!

     
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