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Mobile App for Android does not sync

Hello,

The mobile android app does not sync. I have read all the community posts regarding this but none appear to have provided a successful resolution to the issue. Can someone please help me resolve this?  

I have tried the below resolution steps without success:

  • Uninstall and reinstall the app
  • Manually syncing the app from the settings section
  • Turning the phone off and on
  • Checking to ensure I was logged into the right account

 

Is there something I am missing or is this an app design flaw that is being worked on?

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  • Hello Regi,

    I apologize that you are experiencing this issue!

    Please keep an eye out for an email from me as I will create us a ticket to help with troubleshooting.

    Thanks for your patience!

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