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Error during saving E-Mail to Insightly - Error on Outlook for Mac and on Windows - Error message only appeared on Outlook for Mac

Server Error in '/' Application.


Index and length must refer to a location within the string.
Parameter name: length

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.ArgumentOutOfRangeException: Index and length must refer to a location within the string.
Parameter name: length

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.


Stack Trace:

[ArgumentOutOfRangeException: Index and length must refer to a location within the string.
Parameter name: length]
   System.String.Substring(Int32 startIndex, Int32 length) +473
   Insightly.App.OutlookGadgetWeb.ViewModels.Info.ListViewModelFactory.Initials(EmailInfoViewModel emailInfo) in C:\BuildAgent\work\190cc4d7f821708d\Apps\Insightly.App.OutlookGadget\Insightly.App.OutlookGadgetWeb\ViewModels\Info\ListViewModelFactory.cs:72
   Insightly.App.OutlookGadgetWeb.ViewModels.Info.ListViewModelFactory.CreateNonInsightlyViewModel(EmailInfoViewModel emailInfoViewmodel) in C:\BuildAgent\work\190cc4d7f821708d\Apps\Insightly.App.OutlookGadget\Insightly.App.OutlookGadgetWeb\ViewModels\Info\ListViewModelFactory.cs:57
   System.Linq.WhereSelectListIterator`2.MoveNext() +111
   System.Collections.Generic.List`1..ctor(IEnumerable`1 collection) +460
   System.Linq.Enumerable.ToList(IEnumerable`1 source) +69
   Insightly.App.OutlookGadgetWeb.ViewModels.Shared.LinkDialogViewModelFactory.Create(Email emailModel, String token, EmailLinksMetadata emailLinksMetadata, Boolean compose, Boolean quickSave) in C:\BuildAgent\work\190cc4d7f821708d\Apps\Insightly.App.OutlookGadget\Insightly.App.OutlookGadgetWeb\ViewModels\Shared\LinkDialogViewModelFactory.cs:59
   Insightly.App.OutlookGadgetWeb.Controllers.InfoController.SaveAndAddLink(String itemId, Boolean quickSave) in C:\BuildAgent\work\190cc4d7f821708d\Apps\Insightly.App.OutlookGadget\Insightly.App.OutlookGadgetWeb\Controllers\InfoController.cs:115
   lambda_method(Closure , ControllerBase , Object[] ) +195
   System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary`2 parameters) +197
   System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 parameters) +35
   System.Web.Mvc.Async.AsyncControllerActionInvoker.<BeginInvokeSynchronousActionMethod>b__39(IAsyncResult asyncResult, ActionInvocation innerInvokeState) +39
   System.Web.Mvc.Async.WrappedAsyncResult`2.CallEndDelegate(IAsyncResult asyncResult) +67
   System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeActionMethod(IAsyncResult asyncResult) +42
   System.Web.Mvc.Async.AsyncInvocationWithFilters.<InvokeActionMethodFilterAsynchronouslyRecursive>b__3d() +72
   System.Web.Mvc.Async.<>c__DisplayClass46.<InvokeActionMethodFilterAsynchronouslyRecursive>b__3f() +385
   System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeActionMethodWithFilters(IAsyncResult asyncResult) +42
   System.Web.Mvc.Async.<>c__DisplayClass2b.<BeginInvokeAction>b__1c() +32
   System.Web.Mvc.Async.<>c__DisplayClass21.<BeginInvokeAction>b__1e(IAsyncResult asyncResult) +185
   System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeAction(IAsyncResult asyncResult) +886
   System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeAction(IAsyncResult asyncResult) +1307
   System.Web.Mvc.Controller.<BeginExecuteCore>b__1d(IAsyncResult asyncResult, ExecuteCoreState innerState) +29
   System.Web.Mvc.Async.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult) +65
   System.Web.Mvc.Async.AsyncResultWrapper.End(IAsyncResult asyncResult, Object tag) +9
   System.Web.Mvc.Controller.EndExecuteCore(IAsyncResult asyncResult) +39
   System.Web.Mvc.Async.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult) +36
   System.Web.Mvc.Controller.EndExecute(IAsyncResult asyncResult) +38
   System.Web.Mvc.MvcHandler.<BeginProcessRequest>b__5(IAsyncResult asyncResult, ProcessRequestState innerState) +43
   System.Web.Mvc.Async.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult) +65
   System.Web.Mvc.MvcHandler.EndProcessRequest(IAsyncResult asyncResult) +38
   System.Web.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +1342
   System.Web.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +2456
   System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step) +224
   System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +131

 


Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.7.2558.0

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Comments

1 comment
  • Hello Joachim,

    Are you trying to save Emails to Insightly using the Outlook sidebar? If this is the case let's have you try uninstalling and re-installing the Outlook Sidebar. 

    To uninstall:

    1. Log in to your Outlook account.
    2. Click the settings icon and select Manage add-ins.
    3. Click My add-ins > Insightly Sidebar.
    4. Click Remove to remove the Insightly Sidebar from Outlook.

    To re-install:

    1. Log in to Outlook.
    2. Click the gear icon in the upper right and select Manage Add-ins.
    3. Search for "Insightly" in the Add-Ins search bar.
    4. Click the Off/On switch next to turn on the Insightly add-in.
    5. Click Close to return to Outlook.

    Hope that helps! 

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