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Adding new user

When my new user clicks the invite link, he ends up on a trial page that is not linked to our company.  We have 13 other users that work fine, but he can't seem to access our site.

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  • Hello Derek,

    I see you are working with my colleague on this issue on a ticket that was created. The ticket # is 184788, please respond back to the emails with any further questions you may have. 

    Thanks for your time and patience! 

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  • Hi Alejandro,

    Super Soccer Stars is encountering the same challenge as Derek. We invited a new user to our account. That person had already used a free account in the past with the same username (email address) that was used to send the new-account-sign-in link. Now when that person clicks the invite link, it logs them into the old free account instead of the Super Soccer Stars account. Thanks for your help!

    Best,

    Durham

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  • Hello Durham,

    I apologize for the delay in our response!

    Is your user still experiencing the same issue? If yes can you provide screenshots to help further troubleshoot?

    Thanks for your help!

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