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500 Error when converting Lead to Opportunity

 Hi there


Can you please assist. We have an issue when converting a lead to an opportunity. As soon as we hit "save" it goes straight to the Error 500 page.

I have added a "closed-converted" status in Leads but this still isn't working. Can you please help?

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3 comments
  • Hello Jane,

    Taking a look at your Insightly Account > System Settings > Lead Source it seems you have not selected a Default "Lead Source". You'll need to select a Default Lead Source to complete setting up your account for Lead management

    Let me know if that helps! 

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  • Hi Alejandro,

     

    Thanks for your response.

    We do have a default Lead Source which is own database. I just tried converting a lead into an opportunity now and got an error 500 again.

     

    Rhia on behalf of Jane

     

     

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  • Hello Virginia,

    I see we are working on this issue in a ticket. The ticket # is 192837. Please keep an eye out for a response for me to continue supporting you on this. 

    Thanks for your patience!

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