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Insightly crashing everytime I click on anything once app is open

Insightly is crashing everytime I click on anything once the app is open.  I will be able to see the home screen on my Iphone 12, but once in there, if I click to do anything else (see an organization, contact, tesk, etc.) the app immediately crashes.  It renders me useless out in the field as I have to way to access any of the info I have entered.

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  • Hello Kelly,

    Sorry to hear you are experiencing this issue. First, please make sure you are using the most current version of Insightly. Once you have checked that the Insightly mobile app is fully updated. Please provide the version your Insightly mobile app is on. 

    Next, can you tell me what version of the Apple iOS you are using?

    Apple
    You can find that in Settings > General > About > Version.

    We appreciate your help and patience!

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  • Pretty much the same problem here. Problem with your “answer”: tapping settings icon crashes app. Also, why not have a trouble shooting feature that collects version info on request and confirm by user? Having to manually collect all this info before getting any help is ridiculous. I just updated yesterday and can’t even tap Settings without a crash. 👎👎

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  • Hello Bucks,

    Sorry to hear that the Insightly mobile app is crashing for you. Have you tried uninstalling and reinstalling the app? It might also sound not as effective however power cycling your device can sometimes resolve the issue. Please let me know if you have tried these troubleshooting tips. 

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