Urgent help needed, Role/Title field inserted into Emails has become hyperlink to clients insightly profile

Urgent help needed, Role/Title field inserted into Email Template and emails sent has become a hyperlink to clients Insightly profile. I have clients name or nickname in my client's Role/Title. It has made personalizing emails very convenient. But in my last MASS email  That I sent using Insightly Email Template instead of the what is in the role/title field shows (the rest to the exact client profile). How can i fix this and how can I report this MAJOR glitch to technical support



1 comment
  • Hello Dawn,

    Thanks for bringing this to our attention!

    I see your Insightly Account is a paid Insightly subscription. This provides you with support via our ticketing system. I'll proceed to create a ticket for this issue to help troubleshoot. Please keep an eye out for an email from me. 

    I appreciate your patience. 

    Comment actions Permalink

Please sign in to leave a comment.