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Urgent help needed, Role/Title field inserted into Emails has become hyperlink to clients insightly profile

Urgent help needed, Role/Title field inserted into Email Template and emails sent has become a hyperlink to clients Insightly profile. I have clients name or nickname in my client's Role/Title. It has made personalizing emails very convenient. But in my last MASS email  That I sent using Insightly Email Template instead of the what is in the role/title field shows https://crm.na1.insightly.com/details/Contact/ (the rest to the exact client profile). How can i fix this and how can I report this MAJOR glitch to technical support

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  • Hello Dawn,

    Thanks for bringing this to our attention!

    I see your Insightly Account is a paid Insightly subscription. This provides you with support via our ticketing system. I'll proceed to create a ticket for this issue to help troubleshoot. Please keep an eye out for an email from me. 

    I appreciate your patience. 

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