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Using IOS App with office 365 login

I dont seem to find any other login options using the Insightly IOS App than the standard and Google logins. Im using Office365, how do I access this with the IOS app?

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  • Hello Jussi,

    Great question!

    To log into the Insightly mobile app when using an Office365 account simply type in your email address and password associated with your Insightly Account. The mobile currently does not have a "Log in via Microsoft" button like the Insightly web version. 

    Hope that helps. 

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  • Hi Alejandro,

    I am having the same issue with the Android app. Trying to login to the app with Office 365. I have tried using the email address associated with my account, but it still says the email address and password are not recognised.

    Any thoughts?

    Thanks,
    Geoff.

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  • Hello Geoff,

    Do you happen to have a screenshot of what message appears when you attempt to log in via the mobile app? 

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  • Hi Alejandro,
    Here is the screenshot.

    Thanks,
    Geoff.

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  • Hello Geoff,

    Via your screenshot, it looks like the email address and password are auto-populated from your mobile device. Have you tried to manually enter your email address and password? It might help to remove the app and redownload if entering the email address and password doesn't work. 

    Let me know if that helps. 

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  • Hi Alejandro,
    I have uninstalled the app, and also cleared the cache and user data.
    I have made sure to enter the credentials manually. I am still getting the same error message I'm afraid.
    Thanks,
    Geoff.

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  • Hello Geoff,

    Thanks for giving that a try. I'd like to suggest resetting your password at this time. You can request the reset password via the mobile app by clicking on the "Forget my password" option. Please let me know once you have changed your password if that helps. 

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  • Hi Alejandro,

    That worked, I'm in.

    Thanks so much for your help.

    Geoff.

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  • Hello Geoff,

    Happy to hear it. We are always here to help. Enjoy the rest of your day. 

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