Answered

GSuite to Office 365

Hello all, 

So, we are migrating our mail from GSuite to Office 365. At this stage our GSuite accounts are still live. I am the Administrator on the account. 

1. If I use the "Login with Office 365" prompt it works 50% of the time, but the rest of the time it hangs. 

2. My colleagues are logging in with Office 365 with no issues

3. I am struggling to sync my Insightly Task Calendar with my Outlook calendar - I keep getting a 401 fail

4. It isn't practical to start afresh

If I shut down GSuite do I risk losing access? Any tips on this much appreciated!

 

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  • Hello Andy,

    Since you are not allowed to re-use an email address in the same Insightly account, we recommend you create an alias email address in Office365 that points to your primary address. This way you can transition your users from G Suite to Office365 but keep your current Insightly account.

    Here are the steps to walk you through it:

    1) Create an alias in Office365. You can find the steps here.

    2) Make sure you have an Insightly URL. Your admin can set that up in System Settings > Insightly URL.

    3) Go to System Setting > Users > Add new user using the alias email address you set up in Office365.

    4) Confirm your user has set up a password using the invitation link.

    5) Go back to System Settings > Delete the ‘old’ user and select the prompts to transfer open Insightly items to the 'new’ user.

    6) Lastly, go to Billing & Account > Billing details and adjust your subscription to reduce the number of users back down. And, when you reduce your subscription level, an automatic credit will be added to your Insightly account.

    We recommend removing Insightly from your G Suite Marketplace apps to ensure there is no Google connection to the original email address. 

     

     

     

     

     

     

     

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