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Cannot Open Tasks

Cannot click on or open tasks in my tasks list. When I try "open in new tab" it just opens the same task list in a new window. The only way I can view them is through my e-mail when a task is sent to me. 

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  • Hello Kim,

    Can you provide your exact steps so I may try to replicate this on my end? And, do you have a screenshot to help show the new window you see. 

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  • Hi Alejandro, 

    I go to the "tasks" icon on the left panel from the homepage. Then I try to click on specific task names under "My Tasks" but nothing happens when I click on it. It should direct me to a page with details about the task but it doesn't. The only way I can access the details is via an e-mail with a link to "view task"

    Thank you

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  • Hello Kim,

    Sorry to hear you are experiencing this. It sounds like your issue could be related to your web browser.

    To check if it’s the browser, can you try accessing the page with a different browser than the one you have been using? We recommend Firefox or Chrome and make sure that you've updated your browsers to the latest available version.

    If it works in another browser, I suggest logging out of all accounts, clearing the original browser’s cache, then signing back in to see if that resolves the problem. Here are the instructions for how to clear your cache; we've included instructions for all popular browsers, so regardless of which browser you use, we've got you covered:

    Chrome
    Firefox
    Microsoft Edge

    I hope that helps. If not, let us know which operating system and browsers you've tried and we'll continue to investigate. Any additional details about the steps you're taking will also help us troubleshoot for you.

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  • Thank you for the details of what to do. I tried clearing the cache as you described on Google Chrome but it did not work. I am using a Chrome book, so I cannot use another web browser. Unsure of what to do at this point.

     

    Kim

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  • Hello Kim,

    Are you able to provide a screen recording for me showcasing this issue you experience? 

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