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Lead Upload-name only showing

Hi there, I am a total fan but having huge issues with the upload of leads into a new system. I am not getting a failure message but only the last name is being imported. No telephone number, no address, no description or else despite matching the fields. Using csv files with under 500 records and a Mac. Have tried copy and pasting into a new file etc already. The Insightly documentation reg lead uploads is a little inconsistent eg the suggested template on the one hand but then a message (while uploading) that only a name, number, email, website, address can be imported on the other. Would love some help. About to give up:-( Thanks lots in advance!
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