[Insightly Classic] How to follow records and receive notifications

Insightly Classic is the old version of Insightly. It's not available to new accounts. Users on Insightly Classic can switch over to the latest version.

You'll often want to receive updates for records that you're interested in. Maybe you want to be aware of changes to a contact or monitor a sales opportunity for progress.

To receive email notifications when a record is updated, there are two things you need to do:

  • Follow the record that you want to keep an eye on
  • Enable the "Changes to followed record" options in your user settings

In your settings, you can even automatically follow records as they're edited or assigned.

Following records

To follow a record, open the record and click Follow. Click the button again to stop following it.
A yellow star will appear at the top of the record and in list views for the records you are following.


Email notifications for changes to records

Insightly will send you an email for an item you're following when any of the following happens.

  • The details of the record are updated
  • The record is linked to another record
  • A tag, comment, or file is added or deleted
  • The status or stage is changed

Viewing recent notifications

Click the bell icon at the top of the page to view recent notifications, go to your notification settings, or list all the records you are following.


Click Items I'm Following to display the records you're following. You can stop getting updates for a record by clicking the Following button.


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