About
Slack is a messaging app for businesses that connects people to the information they need. AppConnect users can reference the examples below as they begin building their own recipes using the Slack integration.
In this Article
Recipe #1 Ticket to Slack
Field | Information |
Connections | Slack |
Trigger | A ticket has been submitted to Insightly Service. |
Action | Post a message to Slack. |
Objective
When a customer submits a ticket through Insightly Service, a message will be posted to a specific Slack channel to alert customer service agents.
Recipe Logic
- The recipe will be triggered when a ticket has been submitted.
- A message will be posted to a specified Slack channel.
Recipe #2 Won lead to Slack
Field | Information |
Connections | Slack |
Trigger | Lead status is updated to won. |
Action | Post message in Slack. |
Objective
When an Insightly user wins a lead, a message will be posted to a specific Slack channel to alert their team.
Recipe Logic
- The recipe will be triggered when a Lead's status is updated to won.
- A message will be posted to a specified Slack channel.