It's nice to have options, especially when they help you organize and group your CRM records, but it can also be a challenge to decide which one will work best for your situation.
When you have standardized information that doesn't fit into the fields provided with Insightly, creating a custom field places the new field right on the data-entry form. These are great to prompt your users for standard information that they should enter every time they create a record. See our article and video overview.
Used with: Leads, contacts, organizations, opportunities, projects, tasks, events, products, price book entries, quotes, and custom objects
- Provides uniformity for data entry
- Hard to miss since the field is included right in the data-entry form
- Fields are created and controlled by Insightly administrators
- Restricted to a chosen data-entry format (number, dropdown list, date, text, checkbox, or URL)
- Increases the record's field list, which could get long if many are added
- When a field is deleted by an administrator, so are all the values of that field
- Limited number of custom fields, based on your subscription plan
- Reference numbers from other systems, like Billing ID
- Dates like Anniversary Date or Contract Renewal Date
- "Markers," like a VIP Status checkbox
- Lists to limit a selection to one item, like Contact Type
Tags are labels that can be added or removed to items without having to edit the record itself. Tags are great for record labels that can change frequently and don't require standardization. See our tags articles and video.
Used with: Leads, contacts, organizations, opportunities, projects, emails
- Can be added and removed without editing the record
- Flexible and can be changed on the fly
- Can be used to add multiple dimensions to one record (for example, if a contact is both a supplier and a customer)
- Listed in an index for easy access and updating
- Used to quickly filter a list with one click in the index
- Harder to manage since each user can create their own
- Are not maintained separate from records, as a tag only exists if used on at least one record
- Can lack uniformity due to differences in spelling and terminology
- Don't allow spaces
- Easier to miss on data entry since they aren't in a record's field list
- Ratings such as Hot and Cold
- Individual follow-up notes, like "Melissa's Calls"
- Campaign names designating mailing lists or recent events
Category is an included dropdown field in Insightly, but the values and colors of the selections can be added to, changed, and customized by an administrator. It's similar to a custom dropdown field.
Used with: Opportunities, projects, tasks, files.
- Hard to miss, since they're included right in the form
- Controlled by Insightly administrators
- Only available for tasks, files, opportunities, and projects
- Can only be set up by Insightly administrators
- Cannot be removed if in use on a record
- Opportunity types: Product Sales, Service Sales, Product w/ Service
- Task groups: To Do, Email, Phone Call
- Industry-dependent project types: Maintenance, Installation, Upgrade
- Reports for leads, contacts, or organizations based on regional areas.
- A filtered list of projects that do not have a "Completed" status.
- A report or filter for opportunities of a specific minimum value.
A good indicator that you should use reports or custom filters is if your tags or custom fields contain information that you already have in other fields, like customer names or state/province. There's no need to duplicate data!