When you change your Google Apps domain on Google Workspace, Google does not transfer connections to external applications like Insightly, and Insightly does not support multiple domains.
This limitation leaves you with two options when changing your domain:
- You can add your new domain to Google Workspace and continue to use your existing Insightly account with the old domain logins and email addresses. Here is a link to Google's documentation.
- You can export your main records from your old Insightly account and import them into a new Insightly account. You can read more about transferring your data in this article.
If you have a paid subscription to Insightly, you can delete the old Insightly account to stop the billing. Once you upgrade the new account, a new subscription will be billed, but we'll be happy to transfer your balance to the new subscription.