Canceling and deleting your account

While we understand that Insightly isn't the perfect solution for everyone, we're sorry to see you go. Below you'll find instructions for deleting your Insightly account.


All of your content will be permanently deleted from Insightly. Your data cannot be recovered once your account has been canceled.

On accounts with paid subscriptions, only admins can cancel the account. If you are using Insightly for G Suite, your G Suite admin must also remove Insightly from your domain by following the additional steps provided.

Some accounts will have the ability to cancel their account immediately, but most accounts will need to submit a request for cancellation.

Inactive Gratis Account Deletion

Starting February 2, 2021, gratis Insightly accounts (free plans) that have been inactive for at least 1 year (365 days) will receive an email notice that their account will be deleted in 60 days if they don’t login. After 60 days, the account will be automatically deleted.

If you want to export your data from your Insightly account, you can sign in and do so at any time within in the next 60 days. 

Logging in to the account will mark the account as active, but we recommend deleting your account once you've accessed your data. Otherwise, the account will be deleted in 365 days. Learn more.


How to request an Insightly account cancellation

  1. Go to Billing & Account > Cancel Account.
  2. Click Request Account Cancellation.
  3. You will be presented with a brief survey to help us improve Insightly. Please select your reason for canceling, a phone number to contact you, and any additional information. Click Submit.
  4. An Insightly Representative will contact you to process your request.

How to cancel your account immediately

  1. Go to Billing & Account > Cancel Account.
  2. Click Please cancel and delete my account.
  3. In the text box, enter Delete Everything. Click Delete Account
  4. When you have successfully deleted your account, you will be redirected to the confirmation page.

No Refunds

Insightly does not provide refunds for unused time. Please read the FAQ regarding our refund policy.

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