Billing schedule and credit card charge process

When you upgrade your account to a paid plan, you will enter your credit card information for automatic billing. Here is how the Insightly billing system works:

Renewal date

On your monthly or annual renewal date, the system will attempt to bill your credit card.

If the card fails for any reason (for example, if the card expires or has been canceled), your account owner will receive an email with a link to update the credit card information.

Further billing attempts

We will retry billing automatically up to four times: the initial payment attempt and then three more attempts after 3, 5, and 7 days.

Payment failure and cancellation

If the credit card fails after 4 attempts, your paid subscription will be canceled, and your account will revert to the free plan. You will still have access to all your Insightly data, but will be unable to add new information beyond the limits of the free plan.

To correct the credit card issues, your administrator can access the Billing & Account page to update the billing information and reinstate the account.

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