Record and storage limits

Insightly plans limit the amount of file storage and the number of records you can add to your account. You can view the current plan limits on the Insightly pricing page.

Every record you enter counts toward your record count, and all the data you add to Insightly—for example, email attachments and uploaded files—will count towards your storage limit. 

Items that will count towards your records limit include:

  • Contacts
  • Leads
  • Organizations
  • Opportunities
  • Projects
  • Tasks
  • Events
  • Notes
  • Comments
  • Reports
  • Any of the above records that are in your Insightly Recycle Bin

Items that will count towards your storage data include:

  • Files
  • Files in your Insightly Recycle Bin

Your administrator can view your current storage capacity from the Billing & Account page.


When you reach any of your limits, you will receive a notification email. You will also see warning messages in Insightly.

Removing records

You can always remove records that you no longer need.

Deleting users
Deleting emails and email templates
Deleting custom fields
Deleting files, reports, and other records
How to restore or remove items from the Recycle Bin

Saving space

Reducing File Storage
One way to reduce your storage use is to link to documents in Google Drive, Evernote, Box, OneDrive, and Dropbox from Insightly records instead of uploading files to them. Check the articles in our Integrations category for all the latest options. These files do not count against your Insightly storage, because they are not stored on Insightly’s servers.

Email Attachments
If you save emails to Insightly, another way to reduce your file storage is to disable the setting to automatically save email attachments. Many emails contain .gif, .jpg and .png images for Facebook, Twitter and other social media, and these files take up space. If you turn off this setting you will need to upload other email attachments to Insightly manually.

To disable the settings, click the profile icon to access the User Settings page, and then uncheck the box next to the Save email file attachments to Insightly.

Have more questions? Submit a request