"Insightly for G Suite" versus a non-G Suite account

G Suite is a subscription-based productivity suite from Google. It used to be called Google Apps for Work and is not the same as a free Gmail account.


What does this have to do with Insightly?

While you can sign up through our pricing page and create a standard Insightly account that is not connected to G Suite, G Suite administrators can create a different account—an "Insightly for G Suite" account—through the G Suite Marketplace.

If you'd like to use Insightly for G Suite, you must register for a paid account with G Suite before signing up for Insightly.


What's the difference between these accounts?

Insightly for G Suite accounts offer some features that other Insightly accounts do not.

You can log in to Insightly directly from G Suite's app grid.

You also will have more functionality when using the Insightly Sidebar for Gmail.


How do I know which type of account I have?

You can check which type of account you have by clicking Insightly's profile menu and rolling your cursor over User Settings. A gray message box will display account information below your name.

  • "Domain" will display in Insightly for G Suite accounts - This is when you have created an Insightly account that is connected to your G Suite domain.
  • "Instance" will display in non-G Suite (or Standard) accounts - This is an Insightly account that is not connected to a G Suite domain.


Can I switch between a G Suite/non-G Suite account?

Yes. The owner of the account can convert an account to a G Suite account.

Once completed, all existing users will be automatically converted to G Suite users. If they do not have a G Suite account with the same email address, they cannot be converted. 

The conversion cannot be initiated if a G Suite account already exists for the given domain name.

Additionally, if one of your users has another account that uses their G Suite email, they will not be converted and you will be unable to move forward until they delete the account.

You will receive the following error:

The G Suite domain name [Your Domain Name] is already in use by a different Insightly instance.
Please delete the instance first to continue the conversion. 


How to switch

  1. Go to Billing and Account.

  2. Click the Convert to G Suite tab.

  3. Click Continue.

  4. Click Continue. You must have a G Suite account before moving forward.

  5. Click Sign in with Google G Suite to verify the setup and complete the instance conversion.



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